Identify driver issues during Windows installations & upgrades
Software: Windows 7, 8 & 10 | Last modified on 2018-06-18
You're able to identify driver issues during Windows installations & upgrades, if the process is stuck at a certain percentage. You can also perform these steps after a downgrade, as the log files are always stored on the C: drive after a failed upgrade.
[Step 1] Locate the error log files
- Press Shift & F10 at the same time to open the Command Prompt.
- Execute Notepad to open the Notepad application.
- Open File and click Open.
- Select All files at the right bottom of the screen.
- Continue with step 2.
[Step 2] Open the error log files
- The log files will be located at any of the following locations:
- Search for any of the following files:
- Setupapi*.log (any log that starts with Setupapi*.log)
- Open the log file and scroll to the bottom of the file.
- Identify which driver is causing the issue.
To increase the chance of succes, it's always advised to update all drivers in Windows before attempting to upgrade to a newer version.
- If the driver is related to external hardware, unplug the external hardware and let the upgrade process continue for a few more hours. If the upgrade is stuck for over 6 hours, reboot the computer to start the downgrade process.
- If the driver is related to internal hardware, reboot the computer to start the downgrade process and update the faulty driver before attempting to upgrade again.