Office: Sorry, we can't connect to your account. Please try again later


Software: Office 2013 & 2016 | Last modified on 2018-06-18


Disable all proxy software & settings before attempting to activate Office.


When attempting to activate Office, an error occurs stating: 'Sorry, we can't connect to your account. Please try again later.'

[Solution 1] Reset the Internet Explorer settings


  1. Open the Internet Explorer app.
  2. Open Tools and click Internet Options.
  3. Open Advanced, click Restore Advanced Settings and click OK to save the default settings.
  4. Open Tools and click Internet Options.
  5. Open Advanced, click Reset twice and let the process finish.
  6. Restart the computer and attempt to activate Office again.

[Solution 2] Uninstall the antivirus software

Try to disable the Firewall of your antivirus first. Continue with the steps below if the issue persists.

  1. Open the Control Panel and click Programs.
  2. Open Programs & Features and search for all installed antivirus programs.
  3. Click the installed antivirus and select Uninstall.
  4. Allow the process to finish and restart the computer. Attempt to activate Office again.

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