Outlook email reply automatic sender disabled

Software: Office 2010, 2013 & 2016 | Last modified on 2018-06-18

If you've setup multiple accounts in Outlook and when attempting to send an email, every reply is being sent from the same address.

[Solution 1] Create a new PST file to save the settings

  1. Open the Outlook app.
  2. Open File and click Account Settings.
  3. Open Data Files and click Add...
  4. Create a new PST file in C:\Users\YourName\Documents\Outlook called Settings.
  5. Select the new PST file in the list and select Set as default.
  6. Restart Outlook.
  7. Optional: You can move the new file to the bottom in the overview.

[Solution 2] Create a new Outlook profile

  1. Open the Control Panel.
  2. Select Small icons at View by.
  3. Open Mail and click Show profiles...
  4. Select Add... and give the new profile an unique name.
  5. Either use the automatic setup or the manual setup, depending on your email account type.
  6. Select Manual setup or additional server types if you're using a POP3 account. You can find the previous .PST files at C:\Users\YourName\Appdata\Local\Microsoft\Outlook.
  7. Walk through the steps to re-add your main account.
  8. If you want to add more email accounts, start Outlook and select Add account at File.

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